Trust, explained simply
We can’t guarantee perfection. What we can do is reduce the usual problems: unclear scope, missing paperwork, price surprises and “who said what” confusion.
Verified onboarding
Identity + basic checks before traders receive leads.Clear quotes
Scope, price and terms in one place — easy to approve.Evidence & records
Photos and notes tied to each job in MyHome Hub.Help when it’s messy
A clear complaints path and admin support for disputes.What “verified” means on HouseWise
“Verified” is our baseline onboarding standard before a trader can receive matched leads on the platform. It’s not a guarantee of quality — it’s a set of checks to reduce risk.
Identity & contact checks (so you know who you’re dealing with).
Basic business details and service coverage.
Document collection where relevant (e.g. insurance, certifications — depends on trade type).
Agreement to platform standards: communication, quoting clarity and professionalism.
What we verify (and what we don’t)
We focus on reducing the common “unknowns”. We don’t replace your judgement — we help you make a more informed choice.
We do
Collect key documents
Record job history
Standardise quotes
We don’t
Guarantee outcomes
Replace insurance/legal advice
Force you to choose
How HouseWise reduces risk
Trust isn’t a badge. It’s a workflow. Here’s how the platform helps before, during and after a job.
Before: structured requests
Job requests use prompts and photos so traders quote apples-to-apples and you avoid endless back-and-forth.
During: clear quotes & approvals
Scope, materials, timing and price in one place. Approve with a click, with a record of what was agreed.
After: evidence + history
Photos, notes, documents and invoices tied to the job — so the next repair starts with context.
Standards & enforcement
Traders agree to platform standards. Repeated issues can lead to suspension or removal.
Transparent commercial model
Traders can join free. They pay when work is won. Pro tools are optional (back-office workflow).
Support when it’s messy
A clear complaints path with job records that make disputes easier to resolve.
When something goes wrong
Problems are easier to resolve when there’s a clear record of the scope, quote and agreed terms. That’s why MyHome Hub exists.
Complaints & resolution
We’re building the platform to reduce disputes — but if they happen, this is the approach:
Raise it early in MyHome Hub with photos and a short description.
We check the record: original request, quote, approvals and notes.
We support next steps: clarification, remedial work agreement, or escalation path.
Trust FAQ
Short answers to the questions people usually ask before they trust a platform with their home.
Identity/contact checks, core business details, service coverage, and document collection where relevant (e.g. insurance/certification depending on trade type). The goal is to reduce obvious risk, not to over-promise.
Not by default right now. The platform focus is clear scope, transparent quotes, approvals and a clean record. If/when escrow is introduced, it will be explicit and opt-in.
Traders agree to platform standards. Repeated issues (no-shows, poor comms, bad faith quoting, etc.) can lead to warnings, suspension or removal. Records in MyHome Hub make patterns visible.
MyHome Hub is a secure account area. We limit access by role and keep documents tied to your home/job record. Only the relevant parties should see what they need to complete work.